The Effective Manager

This workshop is an exploration of the skills needed to manage other people, whether they are colleagues, staff working for you or senior to you. They are often called “communication skills” or “counselling skills” and they are all useful in the world of work.

This workshop will concentrate on skills including:-

• Active listening that means not just saying “I hear what you say” but showing and proving that you are listening
• Appropriate questioning that shows that you are following what the other person is saying
• Reflecting and summarising, which means you have really heard and are checking whether you have understood what the other person really means
• Challenging sensitively in a way that is likely to have a positive effect
• Referring the matter on when it is appropriate for someone else to be involved
• Goal-setting and action planning so that there is a result from the exchange that can be measured and monitored

These will all help participants to have more effective relationships at work.