CAROLINE TOLL - EFFECTIVE WORKING RELATIONSHIPS
WORKPLACE MEDIATION
STRESS MANAGEMENT
THE EFFECTIVE MANAGER
EFFECTIVE ASSERTIVENESS
EFFECTIVE POWERPOINT
ABOUT CAROLINE
CONTACT CAROLINE

Effective Assertiveness

Too often assertiveness is confused with aggressive behaviour, but in itself it can be a very effective way of behaving when fully understood.

This workshop will clarify what assertiveness is and is not including:-

  • What the four main behaviours involve
  • Where assertiveness is effective
  • A useful framework
  • In which situations assertiveness is most helpful
  • The skills involved in being assertive

This will help participants to understand whether they tend to be over or under assertive and what they can do about it.