Caroline Toll

Introduction

People learn best when they are interested, enjoying it and have chosen to learn (although I can win round even the most reluctant!). I see training as an opportunity to learn. After the last workshop I ran, the Learning and Development Advisor, who was a participant, wrote "Excellent course! Very useful and enlightening." The Learning and Development Manager sent an email saying "Thank you Caroline. They loved you."

Having assisted some of the staff of Viridor, a national waste management business, with mediation the HR Director has written "Caroline Toll has a proven methodology for resolving interpersonal disputes in the workplace and the company has been pleased to use her approach to good effect on a number of occasions in the recent past. The results of Caroline’s work have been robust and long lasting and I would have no hesitation in recommending her services to other employers."

There is always a contribution from the tutor, individual work, small and large group work and skills practice sessions.

Method

I work with what people already know and can do. I then work with what they need to know and be able to do to fulfil their roles in the organisation. I am keen that time spent in training has effects in the workplace and is not just a day out from the usual timetable.

I offer frameworks which help the theorists to make sense of the topic, time for discussion for those who need time to reflect, reasons for doing what I offer, and exercises for people who need to experience the activity connected with the topic.

No-one can learn how to drive, play an instrument or take part in a sport without practising the appropriate skills, and this applies to people skills. There is always at least one practical session in all of my workshops. The skills are basically human skills but not all of us are good at all of them so workshops are useful for checking delegates proficiency and giving them an opportunity to improve where necessary. The skills are particularly useful to managers when dealing with staff, colleagues and seniors, as well as for staff dealing with customers or clients.

I am good at encouraging an easy and safe atmosphere so that participants can discuss issues openly and take risks if they want to.

Overall Aim

The whole point of my training is to help people fulfil both their own and the organisation’s potential in the most effective way.

This approach promotes cooperative and creative working that is good for both the individual and the organisation.

Importantly, this type of training helps to avoid a waste of energy, time and ineffective behaviour, as well as the associated costs.